S&M Jewels Collection respects customer privacy and aims to handle personal information responsibly.
Information We Collect
When you place an order or communicate with us, we may collect:
- Your full name.
- Contact number and WhatsApp details.
- Email address, if provided.
- Delivery and billing information.
- Order details and purchase history.
- Customer service messages.
- Technical website information, where applicable.
How We Use Information
We use customer information to process and confirm orders, arrange deliveries, provide customer support, manage returns and refunds, maintain business records and improve our services.
Sharing Information
Relevant delivery details are shared with TCS or other necessary service providers for order fulfillment. Information may also be processed by our website hosting, technical support or communication providers where applicable.
We do not sell customer contact information to third-party marketers.
Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse and disclosure. However, no internet-based system can guarantee absolute security.
Data Retention
We retain personal information for as long as reasonably necessary for order fulfillment, customer service, accounting, legal compliance and legitimate business requirements.
Marketing Communications
Where we send promotional messages, customers may contact us to request that such messages stop.
Cookies & Website Analytics
Our website may use cookies and similar technologies for essential site functionality, performance, analytics and advertising, depending on the services enabled on the website.
Additional information about any non-essential advertising or analytics technologies should be provided where applicable.
Privacy Requests
For questions about your personal information, correction requests or privacy-related concerns, contact us at
smjewelscollection@gmail.com.
